Two decades ago we were a small creative collective working with big brands like Burton Snowboards.
Today, we’re makers pushing past market expectations, branding experts working alongside clients who value one-of-a-kind work, and risk-takers solving complex problems with creativity.
In the in-between, we’ve built a team and portfolio that’s gained a reputation for being unapologetically authentic.
Whether you’re here looking for your next ad partner or to make your next career move, there’s one thing we want to make clear about this business—we all have a choice: we can either follow or Defy.
The foundation of great work is a strong strategy. It’s what guides the courses we take to get clients where they want to go.
We prefer open communication with our clients to learn their businesses, develop relationships with their team, and jot down the small anecdotes that lead to big ideas down the line.
DEVELOPING GREAT WORK REQUIRES TRUST.
We believe an environment that promotes our team’s physical and mental health creates an atmosphere of inspiration and collaboration. So that’s just what we do. Together we’ve developed a flexible workflow that allows us to influence culture from the inside of our office or from the inside of our homes.
Our investment in people grows well outside our workspace. We understand this is all bigger than ourselves, so Defy continues to serve nonprofits and the ad community at large.
Don’t see a position for you? Send your stuff to team@wedefy.com. We’re always interested in putting the best talent on our radar.
ACCOUNT MANAGER
Our relationship with our clients is what makes our projects, and our agency, successful.
We’re seeking to add an organized, personable, and innovative Account Manager to our team to be that liaison, working with clients and creatives to solve problems and exceed expectations.
Defy’s next account manager will work closely with a roster of both retainer and single project clients, managing all communication between the client and all stakeholder groups (most notably Defy’s creative and strategic teams).
The ideal candidate will be responsible for all the nuances associated with day-to-day account management – it will be your job to make sure all jobs are completed on time, within budget, and within scope, and that your clients feel completely comfortable and heard throughout the process.
The other major component of the role is strategy: our account managers play a significant role in proactively helping our clients achieve their long-term business goals.
Flexibility and attention to detail are a must for this role, as are strong communication skills. Bonus points if you can handle pressure with a sense of humor.
We are currently working remotely but hybrid work is within our foreseeable future, so we are seeking candidates who are within a reasonable commute.
CORE JOB RESPONSIBILITIES
As our Account Manager, you will:
Build strong relationships with clients and Defy staff
Ensure client satisfaction
Ensure project profitability
Coordinate with Project Manager to keep all projects organized, efficient, and on-track
Identify potential challenges and obstacles in advance to craft solutions
Conduct client meetings and check-ins, deliver ongoing project updates
Maximize client retention
Identify opportunities for account growth, new project development
DESIRED TRAITS
In addition to next-level attention to detail and excellent communication skills, we’re looking for a candidate who is passionate about relationship-building, comfortable presenting, and great at multitasking and prioritizing multiple streams of work.
It would be sweet, but isn’t required, if you also have:
Account management experience in a creative or brand agency setting
Experience with Workamajig, or a similar project management platform
Production management experience
If that sounds like you, drop us a line—we’d love to hear how your skills and moxie will help Defy continue to up our game.
DIVERSITY, EQUITY, AND INCLUSION
We believe diversity in all ways informs better work. We welcome all applicants and every unique perspective they bring.
WHAT’S IN IT FOR YOU
Fully paid benefit options including medical, dental, and vision insurance.
Simple IRA with employer matching.
Paid vacation and holiday time.
Unlimited paid sick time.
Hybrid work experience with flexible scheduling options.
Half days every Friday in summer.
Pet-friendly headquarters in Old City Philadelphia.
Up to $250 in annual wellness expense reimbursements.
Up to $250 home office stipend/budget.
Access to professional growth/development budget.
Free in-office beverages and snacks.
Did we mention snacks?
HOW TO APPLY
Send your resume and cover letter to team@wedefy.com with “Account Manager” in the subject line. Initial interviews will be taking place in early April.
RECRUITERS – Please DO NOT contact in regards to this job or other jobs.
2.15.21
You always had a choice. Instead of following, you chose to Defy.
As you’ve come to know from our relationship, we always looked to push beyond limits to help our clients create work that stands out from the norm.
Over the last 12 months, we’ve finally gotten around to focusing this same approach on our own agency.
Moving forward, the agency formerly known as [ 2 one 5 ] Creative will go by Defy.
Our new brand name honors the spirit of our beginnings as an artists collective 20 years ago, and lights an exciting path ahead for an agency that continues to grow and evolve.
Together, we look forward to continuing to defy the conventional, limits, and expectations in 2021 and beyond.
